SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
About the role
- Customer Success Manager responsible for ensuring customer satisfaction and product adoption at Microdeb, a payment solutions provider. Building relationships and acting as a trusted advisor through strategic engagement.
Responsibilities
- Own the post-sale customer relationship and ensure customers achieve their desired outcomes using Microdeb’s solutions
- Drive product adoption through onboarding support, training sessions, and ongoing engagement
- Proactively identify risks to customer satisfaction and address issues before they escalate
- Serve as the primary point of contact for assigned customers, building trusted relationships with both operational and senior stakeholders
- Conduct regular check-ins, business reviews, and on-site visits to understand customer priorities and challenges
- Act as the customer advocate within Microdeb, collaborating with product, support, and delivery teams to resolve issues and influence roadmap decisions
- Maintain a strong understanding of account health, usage patterns, and customer sentiment
- Support contract renewals by ensuring customers clearly recognise the value delivered
- Contribute to churn reduction through proactive engagement and effective problem-solving
- Identify opportunities for account expansion based on customer needs and success
- Partner with commercial colleagues to support upsell and cross-sell opportunities within existing accounts where appropriate
- Maintain accurate records of customer interactions, risks, and opportunities in the CRM
- Provide regular updates on customer health, key activities, and insights to internal stakeholders
Requirements
- Proven experience working as a Customer Success Manager or similar client-facing role within a SaaS or technology environment is essential
- Strong ability to build long-term relationships and communicate clearly and professionally with customers
- Customer-centric mindset with a passion for helping clients succeed
- Proactive, organised, and comfortable managing multiple accounts and priorities
- Willingness and ability to travel to customer sites across Sweden
- Professional proficiency in Swedish and English, both written and verbal
- Legally authorised to work in Sweden
Job title
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