An exciting opportunity for a customer service professional to join a Global leader in medical devices.
Play a key role in delivering customer excellence, whilst leveraging your analytical mindset and keen attention to detail to manage every aspect of the Order to Cash (OTC) cycle with precision and care.
Processing and managing customer orders, responding to inbound enquiries from hospitals and internal sales teams, and overseeing consignment order logistics and returns.
Establish strong relationships with customers and work closely with both local and national Operations and Sales teams whilst engaging with stakeholders across multiple areas of the organisation to support end-to-end service excellence.
Consistently meet or exceed assigned Key Performance Indicators (KPIs) and daily/weekly order processing quotas while maintaining high levels of service quality and accuracy.
Verify order details and proactively communicate updates such as backorder notifications and shipment changes through Esker to ensure customer transparency.
Troubleshoot and resolve non-order-related inquiries with professionalism and urgency, contributing to a seamless and positive customer experience.
Liaise with third-party logistics (3PL) providers to coordinate deliveries, request Estimated Time of Arrival (ETA) updates, and obtain Proof of Delivery (POD) documentation.
Requirements
Minimum of 2 Years’ Customer Service Experience required
Strong knowledge of SAP ECC Sales and Distribution (SD) module, including the full Order-to-Cash (OTC) process.
Strong analytical and problem-solving skills
Effective written and verbal communication in English
Proven ability to collaborate and contribute within a team environment
Proficiency in phone and computer use, with multitasking capabilities highly regarded
High attention to detail, with the ability to perform under pressure and maintain urgency in a fast-paced setting
Intermediate proficiency in Microsoft Excel, including data entry and basic functions
Solid working knowledge of Microsoft Outlook.
Benefits
Attractive Base Salary and incentive structure
Annual cash allowances for health insurance & wellness
Excellent leadership, mentoring support with ongoing training & development
Great reward and recognition programs
Enjoy complimentary lunches and free on-site parking as part of our workplace perks.
Senior Manager overseeing customer service operations for Fidelity Digital Assets. Focus on team management, leadership, and enhancing functional capabilities within the digital assets space.
Virtual Customer Care Representative managing warranty homes in assigned communities for Lennar. Responsible for overseeing customer relations and coordinating with trade partners.
Customer Care Representative providing assistance to customers with inquiries through phone and email. Troubleshooting issues and promoting bank products in a collaborative team environment.
Sachbearbeiter Customer Service International Sales bei Zwiesel Kristallglas AG, einem führenden Unternehmen in der Kristallglasherstellung. Kundenbetreuung, Auftragsbearbeitung und Reklamationsmanagement.
Customer Service Administrator assisting with ocean freight operations for Southern Region at CEVA Logistics. Managing bookings and ensuring efficient shipment arrangements with customer liaison.
Customer Service Representative at CEVA Logistics managing customer inquiries and order processes. Collaborating with warehouse teams to ensure smooth logistics operations at Venray location.
Logistics Customer Service Representative enhancing operational success and customer satisfaction at CEVA Logistics. Providing outstanding service by addressing inquiries and managing logistics activities.
Enterprise Tech Support Specialist advising premium clients on technical issues in the fintech sector. Collaborating across teams to enhance payment processing solutions and manage high - stakes demands.
Enterprise Support Specialist managing client escalations and investigating payment - related issues at a Canadian fintech. Collaborating with banks and internal teams in a hybrid work environment.
Enterprise Support Specialist resolving technical payment inquiries for global clients at Nuvei. Collaborating with banks and partners in a dynamic fintech environment.