Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Customer Service Specialist managing customer orders in a fast-paced medical device company. Delivering customer excellence and engaging with internal sales teams for service delivery.
Responsibilities
- An exciting opportunity for a customer service professional to join a Global leader in medical devices.
- Play a key role in delivering customer excellence, whilst leveraging your analytical mindset and keen attention to detail to manage every aspect of the Order to Cash (OTC) cycle with precision and care.
- Processing and managing customer orders, responding to inbound enquiries from hospitals and internal sales teams, and overseeing consignment order logistics and returns.
- Establish strong relationships with customers and work closely with both local and national Operations and Sales teams whilst engaging with stakeholders across multiple areas of the organisation to support end-to-end service excellence.
- Consistently meet or exceed assigned Key Performance Indicators (KPIs) and daily/weekly order processing quotas while maintaining high levels of service quality and accuracy.
- Verify order details and proactively communicate updates such as backorder notifications and shipment changes through Esker to ensure customer transparency.
- Troubleshoot and resolve non-order-related inquiries with professionalism and urgency, contributing to a seamless and positive customer experience.
- Liaise with third-party logistics (3PL) providers to coordinate deliveries, request Estimated Time of Arrival (ETA) updates, and obtain Proof of Delivery (POD) documentation.
Requirements
- Minimum of 2 Years’ Customer Service Experience required
- Strong knowledge of SAP ECC Sales and Distribution (SD) module, including the full Order-to-Cash (OTC) process.
- Strong analytical and problem-solving skills
- Effective written and verbal communication in English
- Proven ability to collaborate and contribute within a team environment
- Proficiency in phone and computer use, with multitasking capabilities highly regarded
- High attention to detail, with the ability to perform under pressure and maintain urgency in a fast-paced setting
- Intermediate proficiency in Microsoft Excel, including data entry and basic functions
- Solid working knowledge of Microsoft Outlook.
Benefits
- Attractive Base Salary and incentive structure
- Annual cash allowances for health insurance & wellness
- Excellent leadership, mentoring support with ongoing training & development
- Great reward and recognition programs
- Enjoy complimentary lunches and free on-site parking as part of our workplace perks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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