About the role

  • Serves as lead for account support team, including training on account support details and internal alignment of daily tasks.
  • Coordinating numerous team members to maintain overall OTD, timelines, and schedules—removing barriers to success.
  • Serve as the cross-functional single point of contact internally & externally for recurring NPI & support service needs; leads complex cross-functional global projects to support short/long-term improvements.
  • Accountable for the overall health of the relationship from both customer and Arrow perspective; manages, monitors daily, and can report out if given notice: open orders, forecast, NPI dates.
  • Leads stakeholder management sessions and keeps management abreast of potential issues.
  • Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.
  • Work with the business team in contract renewals, extensions, and scope change activities.
  • Develop, implement, and manage customer success strategies to identify and resolve operational / service matters, working cross-functionally to drive improvements.
  • Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.
  • Execute lessons learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process/service delivery.
  • Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
  • Key speaker and organizer of QBRs as we steer to short and long-term improvement.

Requirements

  • Typically requires a 4-year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.
  • Key customer interface – needs to have all the communication “soft skills” and be comfortable to present at all levels.
  • Ability and willingness to deliver bad news and have a solution to improve.
  • Empowered with internal authority across the org, acts as a team leader representing their customer accounts.
  • Ability to independently self-manage without extra management involvement or oversight.
  • Experience creating, interpreting, and managing Bills of Materials (BOMs) to support accurate quoting, project planning, and cross-team coordination.
  • Proactive approach to account management with an emphasis on automation.
  • Exemplify leadership skills by being able to thoroughly train operational processes for the offshore support team.
  • Project Management experience when approaching customer support.
  • Developed organizational and time management skills.

Benefits

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Paid Time Off (including sick, holiday, vacation, etc.)
  • Tuition Reimbursement
  • Growth Opportunities
  • Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
  • On-site Café with Catering Option for Busy Lifestyles
  • 4/7/365 On-site Gym and Lockers, Free for Use to All Employees
  • Bike Racks

Job title

Account Manager

Job type

Experience level

Mid levelSenior

Salary

$101,200 - $125,372 per year

Degree requirement

Bachelor's Degree

Location requirements

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