Senior Manager IA driving AI strategies for client transformations at iQo, a consulting firm focused on collective innovation. Leading project delivery and strategic partnerships in AI and Data.
About the role
- Responsable Boutique managing retail activities and staff at Aroma-Zone. Ensuring customer satisfaction and achieving sales goals for the new boutique in Bordeaux.
Responsibilities
- Lead and manage all store activities, ensuring customer satisfaction and achievement of sales targets
- Manage the sales, checkout, stock and workshop teams (team engagement, organization, communication, vision, sharing objectives and results)
- Be responsible for the quality of customer reception, services and advice to guarantee customer satisfaction (strong on-floor presence, versatility)
- Prepare reports and activity analyses and propose continuous improvement measures
- Optimize staff schedules while respecting allocated budgets
- Ensure staff training on best practices for customer reception, advisory and sales, product knowledge and protocols, and conduct regular audits to ensure compliance with protocols
- Oversee supplies with a "zero stockout" objective by ensuring efficient stock organization and replenishment; organize and lead inventory counts to minimize shrinkage
- Monitor cash registers and the accuracy of bank deposits and report information to the accounting department
- Ensure flawless organization and execution of store opening and closing procedures
- Coordinate external service providers (technical maintenance, premises and equipment upkeep, security, etc.) to ensure compliance and safety of the premises
- Be responsible for the store presentation and exterior surroundings: ensure the space reflects the company image (cleanliness, merchandising setup, optimization of customer flow, etc.)
Requirements
- Degree or training in business/commerce or equivalent professional background
- 3 to 5 years of team management experience in retail
- Knowledge of cosmetic and/or organic products is a plus
- Strong understanding of retail operations: customer advising, reporting, performance indicators (KPIs), inventory management
- Proficient in office software (Microsoft Office) and POS systems (ideally Cegid)
- Good level of English
Benefits
- Meal vouchers
- RTT (additional paid time off)
- 50% reimbursement of public transportation
- Health insurance
- Profit-sharing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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