Chargé(e) de recouvrement et impayés handling financial claims management for subscribers facing payment difficulties. Collaborating with finance teams to ensure effective debt recovery processes.
About the role
- Collections Manager offering leadership to a collections team in a growing asset finance business. Influencing team culture, performance, and fair outcomes for customers.
Responsibilities
- Manage and develop a team of five, setting the standard for quality, compliance, and client care.
- Oversee day-to-day collections activity, supporting your team with complex or challenging cases.
- Foster a culture of coaching, learning, and continuous improvement.
- Ensure all activity meets FCA and internal standards, with a focus on fair outcomes for customers, including those who may be vulnerable.
Requirements
- Three to five years’ management experience in collections, ideally in asset finance.
- Experience with both consumer and business finance.
- Strong working knowledge of FCA rules and compliance.
- A hands-on leadership style with a passion for coaching and developing others.
- Integrity, kindness, and a personal approach to client service.
- DIPAF or MICM qualification is desirable but not essential.
Benefits
- Private medical insurance
- 25 days’ annual leave (rising to 28 days with length of service)
- Enhanced maternity and paternity leave
- Income protection
- Pension
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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