Providing operational support for banks in financial services industry while managing projects and client relationships. Collaborating with teams to improve workflows and processes.
About the role
- Account Manager at Archistar nurturing relationships with municipal governments, ensuring successful adoption of AI-powered solutions and driving customer engagement.
Responsibilities
- Serve as the primary point of contact for municipal government customers, building trusted relationships and ensuring long-term satisfaction.
- Identify and pursue account growth opportunities through upselling, cross-selling, and strategic planning to maximize customer value.
- Conduct regular check-ins and business reviews with customers to ensure successful adoption of Archistar’s solutions and alignment with client goals.
- Coordinate technical support by triaging customer issues, managing expectations, and ensuring timely resolution with internal teams.
- Analyze account performance, usage trends, and client feedback to identify improvement opportunities and inform product development.
- Work cross-functionally with overseas sales, product and delivery teams to achieve customer outcomes.
- Identify and pursue account growth opportunities through upselling, cross-selling, and strategic planning to maximize customer value.
- Monitor customer satisfaction, lead renewal processes, and implement proactive strategies to retain and grow high-value accounts.
- Analyze account performance, usage trends, and client feedback to identify improvement opportunities and inform product development.
Requirements
- 15+ years of professional experience
- 5+ years of experience in account management, customer-facing delivery or sales.
- 5+ years of experience working for or with municipal and/or provincial governments.
- A strong understanding of the real estate development and building permitting process and related, enabling technologies.
- Experience working in an agile, scale-up culture., ideally within SaaS or government technology environments.
- A strong track record of managing and growing complex customer accounts, with experience working with municipal or government clients (highly desirable).
- Proficiency with CRM tools (Salesforce preferred) and the ability to track, prioritize, and manage multiple customer issues and timelines (desirable).
- Excellent communication skills with the ability to build strong relationships, deliver engaging presentations, and manage customer expectations with empathy and professionalism.
- Strategic thinker with strong business acumen.
- Logical, process-oriented thinker with organizational skills, demonstrated success developing and executing account plans, and the ability to lead cross-functionally teams to drive customer success.
- Ability to work effectively with overseas colleagues.
- Self-starter, quick learner and comfortable working independently.
- A bachelor’s degree in Business, Public Administration, Engineering, Technology, or a related field, with a commitment to ongoing professional development.
Benefits
- Join an award-winning PropTech company revolutionizing urban development.
- Enjoy a competitive salary, bonuses and comprehensive benefits package.
- Receive structured training on our platform and municipal processes.
- Work remotely with flexible hours across Canada.
- Follow a clear advancement path to senior support and specialized roles.
- Make a real impact on housing availability and city planning.
- Travel opportunities to meet customers and attend industry events.
- Be part of a purpose-driven company that values people and innovation.
- Thrive in a fast-paced, innovation-driven environment where your work matters.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Specialty Account Manager responsible for driving product demand for UPLIZNA in California. Establishing sales relationships and account management within designated territory.
Account Manager coordinating client projects in a flexible hybrid setting. Contributing to client satisfaction and project efficiency at a global growth agency in Ireland.
Sales Territory Manager selling Philips Sleep & Respiratory Care products across Northeast Ohio, Western Pennsylvania, and Upstate New York. Seeking experienced candidates with healthcare sales expertise and strong territory management skills.
Sales Associate Account Manager promoting Philips’ MR, CT, and DXR imaging solutions across various territories. Collaborating with internal teams and building relationships with key opinion leaders in healthcare.
Vaccine Account Manager building B2B customer relationships in complex healthcare settings. Focus on achieving sales growth for vaccine portfolio across integrated delivery networks in the United States.
Account Manager managing key clients in flavor production across international markets. Developing client strategies and sales budgets while collaborating with the sales team.
Strategic Partnerships Manager at Waymo cultivating and maintaining airport partnerships and representing the company at industry events. Reporting to the Head of Business Development & Strategic Partnerships for commercial growth.
Senior Account Manager handling integrated communication campaigns for international FMCG clients. Leading project management and maintaining client relationships in a hybrid work model.
Account Manager responsible for service sales at Scania, focusing on building customer relationships and exceeding sales targets in Hull. In - house training and comprehensive benefits included.