Transport Manager coordinating intermodal transport logistics for the L.I.T. Group in Austria. Ensuring smooth operations and close collaboration with clients and partners.
About the role
- Manager of End User Support leading a high-performing team for physical and virtual endpoint devices. Collaborating across regions to enhance technology service delivery and user experience.
Responsibilities
- Serve as the single point of contact for all Deskside Support escalations and ensure timely incident resolution.
- Lead day-to-day operations of the Deskside Support End User Support function, including staff scheduling, workload distribution, SLA performance, and continuous improvement.
- Design, implement, and manage hardware refresh projects for laptops, desktops, peripherals, and mobile phones, including deployment and decommissioning.
- Oversee white glove/VIP support services ensuring a high-touch, executive-ready experience for senior leadership and other high-profile users.
- Partner with the business to oversee the IT Ambassador program as well as participation in the Voice of the Executive (VOE)/Voice of the Customer (VOC) sessions to facilitate exemplary end user support experiences.
- Develop and manage support budgets including forecasting, tracking, and reporting expenditures aligned with IT strategic objectives.
- Collaborate with key Value-Added Resellers (VARs) and service providers to manage contracts, procurement, warranties, service agreements, and issue escalations.
- Demonstrate hands-on leadership and oversight of site refresh and remediation of technical debt by ensuring infrastructure and user environments are current, standardized, and supportable.
- Ensure compliance with security standards and IT governance policies, particularly regarding mobile device management and endpoint security.
- Drive support excellence through regular KPI reporting, ticket analysis, and feedback loops to continuously improve customer experience.
- Act as the liaison for global and regional teams to deliver services consistently across all Arch locations and employees
- Participate in and lead lower-risk IT projects related to desktop, voice, or mobility solutions.
- Hire, train, coach, and evaluate support personnel, fostering a culture of customer-centricity, accountability and high performance.
Requirements
- Bachelor's degree in Information Technology or a related field preferred; equivalent technical experience considered
- 7+ years of experience in End User Support or Service Desk management roles
- 5+ years of experience with budget oversight and technology lifecycle projects
- 2+ years of experience managing global support operations or geographically dispersed teams
- Prior experience supporting VIPs and providing white glove IT services is required.
Benefits
- multiple medical plans plus dental, vision and prescription drug coverage
- a competitive 401k with generous matching
- PTO beginning at 20 days per year
- up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off
- basic Life and AD&D Insurance
- Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance
- Tuition Reimbursement
- Backup Child and Elder Care
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
IT Project Manager managing Warehouse Management System projects in logistics services. Collaborating with management and clients while optimizing operational processes and efficiency.
HSE Manager responsible for advising on occupational safety, conducting audits, and improving HSE processes at Iqony. Focused on supporting clients' climate neutrality goals through safety management.
Merchandise Manager responsible for planning and optimizing assortments for OPUS & someday in online and outlets. Collaborating closely with outlet teams and marketing for effective strategies.
Analytics Engagement Manager acting as liaison between CFO organization and technical data teams. Overseeing analytics product delivery roadmap and ensuring alignment with business value.
Junior Project Manager leading Integrated Logistics/Product Support initiatives at Anschütz GmbH. Involved in planning, monitoring and coordinating logistics activities for various projects.
Assistant Plant Manager assisting in managing plant operations for 48forty Solutions, the largest pallet management services company in North America. Driving results in safety, service, quality, and cost efficiencies.
Implementation Manager leading efficient onboarding processes for medical transportation SaaS. Collaborating with teams to enhance customer experiences and ensuring successful project delivery with over 40% travel required.
Restaurant manager handling daily operations and strategic planning at the Frittenwerk restaurant. Leading the team in maintaining quality service and guest satisfaction in Bonn.
Project Manager for Connected Products in a global material handling company. Coordinating team and driving project execution with focus on fleet management systems in hybrid work context.