Retail Food Service Manager overseeing retail dining operations at The Children's Hospital of Philadelphia. Developing and executing dining solutions to meet customer needs and ensuring high service quality.
Responsibilities
Manage Front of House (Cafeteria, Food Court, Quick Service) dining operations
Develop and implement retail services plan to improve service, quality and profitability of service areas.
Maintain effective working relationships with other departments to provide a unified retail experience for customers.
Manages marketing, merchandising and cash handling procedures.
Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
Maintains effective client and customer rapport for mutually beneficial business relationships
Drives customer service and tracks and responds to survey results.
Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
Assists in location forecast and accounting; tracks sales trends and drives sales.
Implements specials and LTOs and coordinates pop up restaurants, Fooda, etc.
Manages catering including utilizing catertrax, coordinating with client, menu planning, staffing and set up.
Requirements
Bachelor's degree or equivalent experience
1+ years of Retail Food Service Management experience required
Experience with marketing, merchandising and cash handling required
Strong customer service and computer skills required
Note: This client location requires working on site to be fully vaccinated against COVID-19 before start date as well as green security clearance (Finger Printing and Child Abuse Clearance).
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