EDM Manager managing teams for Master Data Management in Budapest. Ensuring high quality service delivery and overseeing data accuracy for the region.
About the role
- Hospitality Manager responsible for managing Front Desk and Housekeeping operations at the Executive Learning Centre. Ensuring professional interactions and guest satisfaction while handling administrative tasks.
Responsibilities
- Management Position Overseeing the ELC Front Desk & Housekeeping operations.
- Responsible for professional interaction with all guests, employees, visitors, and managers of the ELC.
- Required to process guest room reservations, check guests in and out of hotel while performing tasks in an honest, sensitive, professional nature with integrity.
- Communicate in a professional manner with all stakeholders of the ELC to ensure professional dialogue takes place by verbal or written means in a timely, correct, and professional manner.
- Monitor CCTV security cameras and take appropriate action as needed and required depending upon the situation.
- Must be able to type a minimum of 56 WPM.
- Welcome and greet guests and participants
- Utilize POS / Opera Property Management System (PMS) and effectively carry out proper check in procedures and check out procedures
- Audit F & B cashier floats as needed and when required
- Understand Night Audit process and complete night audit as required
- Follow proper cash handling procedures and maintain a cash float balance count at the beginning and the end of each shift.
- Assist accounting Department as needed and when required.
- If required, supervise banquet setup requirements, check on all F&B outlets to ensure service standards are in place.
- Responsible for Duty supervision of the Hotel and Food service Operation in absence of Department Managers.
- Maintain proper Hygiene and Uniform Policies as outlined in Operational Procedure Manual.
- Maintain a professional presence while dealing with all guests, visitors, employees, and other stakeholders over the phone or in person.
- Expedite any other administrative tasks as requested by the General Manager.
- Monitor Opera system, Front Desk email and personal work email on a regular basis.
- Operate within the policies, procedures, rules and regulations of the ELC.
- Prepare Shift Reports/Reservations/Registration Cards correctly telephone messages in a timely manner. (Same day replies)
- Respond to emails and telephone messages. Use proper etiquette with email and telephones. Follow telephone procedures.
- Maintain key control by expediting sign in and sign out procedures.
- Any and all other duties and responsibilities assigned by the General Manager or the Director of Conference Services and Catering when required within the scope of your position as a Hotel Duty Supervisor at the Executive Learning Centre.
Requirements
- Post-Secondary education – University or Community College
- At least two years in a Hotel / Food service or similar operation
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