Senior Manager responsible for establishing and executing strategies for Hospitality Excellence. Collaborating with teams across Canada to enhance operational compliance and customer experiences in facilities management.
Responsibilities
Support the accounts and teams within in all regions to understand Facilities Operations and Maintenance, brand standards and assist them to achieve their financial targets.
Collaborates and drives standardized processes across functions and teams to implement consistency in the customer experience and achieve operational excellence across Canada through productivity, KPIs, SLAs and delivering on overall objectives
Conducts procedural training and compliance, documents relevant data and partners with trainers, auditors and BPOs to incorporate facility processes into the educational curriculum
Plans and drives complex process improvement initiatives to rapidly deliver significant and measurable returns
Responsible for understanding industry regulations, standards and best practices, keeping current with industry trends, and understanding and evaluating complex business functions across processes
Perform as an advocate, mentor, and change agent to support organizational leaders, their development and improvement efforts; constantly reinforces the role of “Hospitality Excellence” while establishing and cultivating an environment that encourages problem solving, critical thinking, and innovation
Builds repeatable, scalable processes that are applied consistently across all operations
Leverage cross-functional commonalities to achieve consistency and alignment across the organization
Reviews performance and metrics to analyze trends and drive discovery projects to ensure established methods and practices are followed; supports and implements remediation plans as needed
Train and develop teams on the ground on Standard Operating Procedures, CMMS utilization effective use of systems, tools & dashboards.
Drive improvement and accountability
Support Growth Team with new business pursuits, mobilizations and retention efforts
Requirements
Graduate of recognized college or university program in building sciences or industrial trade.
Facility Management Professional required prefer Certified Engineering Technologist or Certified Facility Manager
Strong analytical skill, root cause problem solving and general curiosity
Proficient with Microsoft tools - Excel, PowerPoint, Teams, and Word
Highly Proficient with Computerized Maintenance Management Systems
Knowledge and experience with enterprise productivity systems and dashboards
Results oriented, pursues impact with an ability to coach, train, and influence without authority
Strong organizational skills, ability to multi-task and work independently and in a team environment
Positive attitude and models culture of engagement, respect, and integrity
Strong oral and written communication skills including presentation abilities
Comfortable in fast paced, dynamic and decentralized environments
Encourages and demonstrates collaboration by developing relationships throughout the organization. Ability to establish trust and credibility in the field
High Level of understanding in Canadian Standards as they relate to Healthcare Operations and Maintenance
Willingness to travel 60% of the time.
Requires a minimum of 5 years’ experience in similar role or a management operations role
Benefits
Accommodation Statement Accommodations for job applicants with disabilities are available upon request.
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