Account Executive guiding prospects into clients for the digital identity solutions platform at Liminal. Collaborating closely with Business Development and Marketing to manage the sales process.
About the role
- As a Regional Account Director, manage relationships and drive referrals for aptihealth’s behavioral health programs in Western New York. Collaborate with healthcare providers to improve mental health access.
Responsibilities
- Strengthen Customer Relationships: Develop and nurture relationships with primary care physicians, hospitals, and specialty groups within your designated territory. Understand their unique needs and ensure they have a positive experience working with aptihealth.
- Drive Growth: Collaborate with healthcare providers to identify opportunities for expanding the use of aptihealth's services. Advocate for our solutions and promote their benefits in improving patient outcomes.
- Training and Onboarding: Provide comprehensive training and support to healthcare providers to ensure they understand our platform, referral processes, and how to maximize its value for their patients.
- Data Analysis: Utilize data and analytics to identify trends, opportunities, and challenges in the referral process. Work with providers to optimize their utilization of our services
- Feedback Loop: Establish a robust feedback mechanism to collect input from healthcare providers and relay it to aptihealth's product and operations teams. Help shape the development of our solutions based on real-world feedback.
- Meet and Exceed Targets: Achieve quarterly and annual targets for patient referral growth within your territory, in collaboration with our sales and marketing teams.
- Documentation and Reporting: Maintain accurate records of interactions, progress, and key metrics using our CRM system.
Requirements
- Must be based within 1 hour of Buffalo or Rochester, NY
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field required; master’s degree preferred.
- 5–7 years of experience in customer success, account management, or business development in healthcare, including direct engagement with primary care practices and hospital systems.
- Demonstrated knowledge of the healthcare landscape, with the ability to navigate patient referral workflows and applicable regulatory requirements..
- Exceptional interpersonal and communication skills, with the ability to build trust and rapport with healthcare professionals.
- Willingness and ability to travel locally 3–5 days per week (within an approximately one-hour driving radius) to meet with prospective referral partners; reliable transportation and a valid driver’s license required.
- Analytical mindset with the ability to interpret data to drive decision-making.
- Proven track record of meeting and exceeding sales or growth targets.
- Self-motivated, with the ability to work independently and as part of a team.
- Passion for improving mental health outcomes and a commitment to aptihealth's mission.
Benefits
- Comprehensive Medical, Dental, and Vision plans available
- Paid Time off, Sick Time and Paid Company Holidays
- 401k Retirement Savings Program with 2% Company matching
- Voluntary Life Insurance
- Employee Assistant Program (EAP)
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