Consultant in Business Consulting PI focusing on Transformation Delivery at EY. Driving digital transformation for public sector clients and helping them redesign service models for better performance.
About the role
- Banking Consultant providing customer support at Suncorp Bank in Melbourne. Offering service assistance, guidance on banking products, and fostering positive customer experiences.
Responsibilities
- Create positive and personalised experiences for customers across inbound interactions
- Provide accurate information and support on Everyday Banking products, services, and processes
- Resolve customer enquiries efficiently while identifying opportunities to improve outcomes
- Build trust through active listening, empathy, and clear communication
- Work collaboratively within a team focused on people, customer experience, risk, and performance
- Uphold Suncorp Banks’s purpose of building futures and protecting what matters
Requirements
- A passion for delivering high-quality, personalised customer experiences
- Experience supporting customers in a service-based role
- Confidence navigating multiple systems and using technology to support customer outcomes
- Resilience, adaptability, and empathy when handling a variety of customer needs
- A collaborative mindset and commitment to contributing to a supportive team culture
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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