Technical Customer Success Specialist in a team developing web data gathering solutions. Providing exceptional customer experience and support for B2C/B2B clients.
About the role
- Technical Customer Success Manager for AMPECO's EV Charging Platform. Onboarding customers and adapting the platform to evolving business models in a consultative role.
Responsibilities
- Lead and support customer onboarding, including platform training and enablement
- Work closely with customers on day-to-day operational usage, configuration, and best practices
- Help customers adapt the platform to new business models, workflows, and requirements
- Perform first-line troubleshooting and investigation of minor issues, collaborating with our technical support and engineering teams when deeper escalation is needed
- Participate in customer meetings and workshops, including on-site visits in the APAC region (e.g. Singapore, Australia, New Zealand, Malaysia, Laos)
- Gather customer feedback and insights, and help translate real-world needs into clear input for product and engineering teams
- Gradually take ownership of customer relationships as your product knowledge and confidence grow
Requirements
- Experience in a customer-facing technical role (e.g. Technical CSM, Technical Account Manager, Solutions Consultant, Implementation Specialist)
- Strong ability to learn and reason about complex systems
- Comfortable explaining technical concepts to non-technical stakeholders
- Practical troubleshooting mindset — able to investigate issues methodically
- Clear, professional communication skills in English
- Willingness to travel regionally as part of the role
- Curiosity, resilience, and a desire to build deep expertise rather than rely on scripts or shortcuts
- Experience with SaaS platforms, APIs, or highly configurable systems
- Background in technical support or implementation roles
- Exposure to enterprise or B2B customers
- Experience working in or with distributed teams
Benefits
- Work with a powerful, complex platform used by real businesses in real-world environments
- Join a small, high-trust team where your contribution is visible and valued
- Learn directly from experienced, hands-on leadership
- Grow into a role with increasing autonomy, responsibility, and customer impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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