Self - Pay Operations Specialist II managing patient accounts at Ensemble Health Partners. Following up on medical records and ensuring compliance with regulatory requirements in healthcare finance.
AI
Hybrid Policy Operations Services Representative – Direct
Posted 14 minutes ago
About the role
- Customer service role providing support for personal lines, commercial, or life insurance products. Engaging with policyholders and agents for inquiries, policy changes, and training activities.
Responsibilities
- Provides customer policy or billing activities for new business, renewal policies and policy changes.
- Completes system entry process for new policies or policy changes or billing for multiple systems.
- Researches inquiries from customers or agents.
- Generates letters, correspondence and policy documents as needed.
- May conduct on-the-job training as needed.
- May support call center operations when call demand exceeds forecast or problem escalation requires assistance.
- May be required to complete other assignments or participate in projects based upon skills, achievements, or experience.
Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- Basic knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
- Basic knowledge and application of underwriting, servicing or billing guidelines.
- Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
- Demonstrated written and verbal communication skills.
Benefits
- comprehensive medical, dental, vision and wellbeing benefits
- competitive 401(k) contribution
- pension plan
- annual incentive
- 9 paid holidays
- paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
Job title
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Experience level
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Degree requirement
Location requirements
KE
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