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About the role
- Operations Specialist processing bankruptcy functions for ECMC Group with a focus on accurate processing and timely correspondence of bankruptcy functions. Ensures compliance with federal and organizational procedures for both ECMC and Department of Education held loans.
Responsibilities
- Reviews incoming bankruptcy documents, debtor schedules, plans and misc. court documents via an electronic image.
- Makes determination using established department procedures on next step actions and impact on affected accounts.
- Prepares relevant legal documents for execution, including electronic and manual filings of Proofs of Claims and Notices of Assignments with bankruptcy courts by scheduled deadlines.
- Researches bankruptcy accounts using PACER (bankruptcy database) and trustee sites.
- Identifies, researches and initiates refund requests on accounts that are eligible for refund and/or discharge.
- Maintains up to date knowledge of IRS Offset policies and refund protocol.
- Responds to incoming telephone calls (regarding both ED and ECMC accounts) from debtors, trustees, courts and attorneys, providing detailed loan information.
- Maintains clear, concise and accurate documentation of all action taken on borrowers’ accounts.
Requirements
- High School diploma or GED
- 2+ years of relevant work experience
- Basic proficiency in Microsoft Office suite
Benefits
- Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
- Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
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