Administrator in Mortgage Division coordinating lender - related activities and ensuring operations run smoothly. Involved in event management, invoicing, and data reporting while collaborating with cross - functional teams.
About the role
- Customer Operations Specialist at Expat Explore ensuring travelers are fully prepared for their journeys through effective communication and documentation management.
Responsibilities
- Maintain and update the Squad Master Sheet, ensuring alignment with Asana task management.
- Monitor and action relevant tags in operational channels to ensure tasks are completed accurately and on time.
- Send pre-departure reminders and communication.
- Conduct traveler information checks.
- Send optional add-on mailers to increase pre-tour sales.
- Send TLAs for upcoming departures.
- Manage tickets, dashboards, and ensure prompt customer communication.
- Update and send correction mailers via Asana.
- Accurately document and store customer information in the company’s system.
- Assist with bookings, processing payments, issuing refunds if applicable.
- Keeping up to date with the company’s policies, products, and processes.
- Responding to customer questions via phone or email promptly.
- Offering detailed and accurate information about the company's offerings.
- Ensuring customer requests are resolved by following up on pending issues.
- Aiming to leave customers satisfied with the service provided.
Requirements
- Strong organizational and time management skills.
- Excellent written communication and attention to detail.
- Proficient in G-Suite, Asana, and Freshdesk (or similar systems).
- Previous customer service or operations experience (preferably in travel/tourism).
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong ability to organize their task list, manage time effectively, and prioritize responsibilities.
- Keen eye for detail to ensure all customer queries are attended to and provide excellent customer service.
- Excellent verbal and written communication skills to effectively coordinate with team members and customers.
- Ability to identify issues and escalate them appropriately to ensure timely resolution.
- Comfortable working in a fast-paced setting and managing multiple tasks simultaneously.
- Ability to work in a collaborative team environment.
Benefits
- Opportunity to work in a dynamic and growing team.
- Gain experience in Customer Service and working with a collaborative team.
- Work in a hybrid environment.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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