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About the role
- Operations Specialist managing inquiries regarding FFEL loans at ECMC Group. Resolving issues related to borrower accounts and providing guidance on loan resolutions.
Responsibilities
- Responds to written and phone inquiries regarding all aspects of FFEL loans.
- Guides customers on resolving delinquency or default.
- Processes loan discharge applications and communicates outcomes to borrowers.
- Provides account information to external entities such as credit reporting agencies.
- Maintains accurate documentation of borrower interactions across all communication channels.
- Identifies and routes NSLDS discrepancies; researches and processes loan maintenance updates.
Requirements
- High School diploma or GED
- 2+ years of relevant work experience
- Basic proficiency in Microsoft Office suite
Benefits
- Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
- Holiday time off.
- Paid time off accrual starting at 20 days/year.
- Commuter subsidy.
- Tuition reimbursement up to $10,500/year for approved programs.
- Student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
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