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About the role
- Manager of Claims leading operational functions at nonprofit ECMC Group to ensure compliance and efficiency in claims processing. Responsibilities include employee coaching and managing performance metrics.
Responsibilities
- Provides leadership and oversight of the department functions including timely and accurate adjudication and payment of claims.
- Responding to servicer and third-party guarantor service client inquiries.
- Performing quarterly servicing audits on claims paid.
- Coaching, providing work direction to employees, managing performance and ensuring timely, accurate processing and adherence to procedures, policies and federal regulations.
- Monitoring workflow between Claims department and other internal/external partners for process flows.
- Creating and monitoring performance metrics; assessing training needs and overseeing training development and delivery.
- Ensuring completion of all regulatory reporting and tracking.
- Streamlining and updating department processes, maintaining compliance and improving claim processing and payments.
- Managing completion of special projects, including intake, workplan and follow through to completion.
Requirements
- High School diploma or GED
- 3+ years of supervisory/leadership experience
- 5+ years of experience managing an operational or processing function
- Prior customer service experience relevant to the role
- Preferred: Post-secondary degree
- Prior experience working in the student loan or financial services industry
- Claims management experience.
Benefits
- Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
- Holiday time off.
- Paid time off accrual starting at 20 days/year and commuter subsidy.
- Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
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