Hybrid Maintenance & Support Manager – SCADA Systems

at Amey

• Job title: Maintenance & Support Manager – SCADA Systems
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Tech skills: Cyber Security
• Location requirements: Hybrid, United Kingdom

About the role

• Maintenance & Support Manager for SCADA Systems supporting Thames Tideway Tunnell project. Overseeing maintenance tasks, processes, and ensuring compliance within water industry.

Responsibilities

• Preparation of Risk Assessment and Method Statements, maintenance schedules, maintenance tasks lists.
• Recording of and planning for maintenance tasks.
• Arranging building access in line with the agreed notification process within Thames Water
• Identifying areas of improvement within processes and driving change.
• Ensuring accurate and sufficiently detailed logs are held to identify trends in faults and tackle underlying performance issues.
• Monitor equipment and software obsolescence issues and work with the engineers to identify appropriate solutions.
• Ensure SLAs are met and robust calculations are in place to evidence achievement.
• Maintaining spares quantities and identify parts requiring replenishment.
• Ensure system remains compliant from a licensing and cyber security perspective.
• Work with specialist engineers to meet contract needs.

Requirements

• Experienced support or maintenance manager having run an existing Application support team ideally for SCADA or Process Controls systems
• Articulate with strong written and verbal skills
• Excellent Stakeholder management skills
• Able to manage a maintenance organisation with associated supply chain, processes and procedures including arranging 1st line (hands-on) equipment support; planning preventative maintenance and ensuring SLAs for reactive maintenance can be met
• Experience of digital Maintenance Management Systems for planned maintenance tasks, and fault management systems for reactive maintenance tasks driving SLA calculations
• Water industry experience preferred

Benefits

• Career Development – Our dedicated progression framework identifies your career pathway and progress within the organisation, and with dedicated mentoring and support on hand to ensure you hit your career milestones.
• Work-life Balance – Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns.
• Wellbeing – Health cash plan, 24 GP, support and assistance programmes, wellbeing ambassadors and Wellbeing Wednesday, dental vouchers
• EDI- At Amey we celebrate our people and all that they are. This is reflected in our Affinity Group networks, providing a community of support and connection, a safe space to share experiences, learn from one another and generate ideas – Women @ Amey, NeuroDiversity, Armed Forces, Multicultural Network, Pride, Diversability and Parents & Carers.
• Social Value – You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives.
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Bonus – up to 10% of base salary
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in.