About the role

  • Operational Manager leading event operations across the Nordic region for Amex GBT. Focusing on client satisfaction and operational excellence through team leadership and process improvement.

Responsibilities

  • Oversee end-to-end event operations across the Nordic region, ensuring consistent, high-quality delivery aligned with agency and global standards
  • Drive operational excellence by defining, implementing, and continuously improving processes, tools, and ways of working
  • Lead capacity planning, resource allocation, and workload balancing across countries
  • Monitor and act on performance metrics (profitability, delivery quality, timelines, utilization rates)
  • Ensure risk management, compliance, and quality standards are applied across all projects and markets
  • Foster a high-performance culture focused on accountability, collaboration, and continuous improvement
  • Communicate with all teams to deliver strategy information and motivate teams

Requirements

  • 8–12+ years of experience in event operations, production, or agency project delivery, ideally within a B2B environment
  • Strong, hands-on understanding of event delivery and production workflows
  • Proven experience managing managers/team leaders and leading large, multi-layered teams
  • Experience overseeing operations across multiple countries or regions
  • Demonstrated track record in organizational change, process improvement, and transformation initiatives
  • Experience working within a global or matrix organization is a strong plus
  • Strong people leadership and coaching capabilities
  • Excellent organizational and operational management skills
  • Solid understanding of event budgeting, planning cycles, and resource management
  • Strong stakeholder and business partner management across functions and geographies
  • Ability to balance strategic thinking with hands-on operational oversight
  • Data-driven mindset with the ability to use KPIs to guide decisions
  • Structured, solution-oriented, and resilient under pressure
  • Strong communicator able to align diverse teams across geographies and cultures
  • Collaborative leadership style with high emotional intelligence
  • Comfortable leading through change and ambiguity
  • Fluent in English (additional Nordic languages are a plus)
  • Willingness to travel regularly within the Nordic region and occasionally internationally.

Benefits

  • Flexible benefits tailored to each country starting the day you do
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources to support you and your immediate family
  • Travel perks with weekly deals from major travel providers

Job title

Operations Manager

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Postgraduate Degree

Location requirements

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