Operational Manager leading event operations across the Nordic region for Amex GBT. Focusing on client satisfaction and operational excellence through team leadership and process improvement.
Responsibilities
Oversee end-to-end event operations across the Nordic region, ensuring consistent, high-quality delivery aligned with agency and global standards
Drive operational excellence by defining, implementing, and continuously improving processes, tools, and ways of working
Lead capacity planning, resource allocation, and workload balancing across countries
Monitor and act on performance metrics (profitability, delivery quality, timelines, utilization rates)
Ensure risk management, compliance, and quality standards are applied across all projects and markets
Foster a high-performance culture focused on accountability, collaboration, and continuous improvement
Communicate with all teams to deliver strategy information and motivate teams
Requirements
8–12+ years of experience in event operations, production, or agency project delivery, ideally within a B2B environment
Strong, hands-on understanding of event delivery and production workflows
Proven experience managing managers/team leaders and leading large, multi-layered teams
Experience overseeing operations across multiple countries or regions
Demonstrated track record in organizational change, process improvement, and transformation initiatives
Experience working within a global or matrix organization is a strong plus
Strong people leadership and coaching capabilities
Excellent organizational and operational management skills
Solid understanding of event budgeting, planning cycles, and resource management
Strong stakeholder and business partner management across functions and geographies
Ability to balance strategic thinking with hands-on operational oversight
Data-driven mindset with the ability to use KPIs to guide decisions
Structured, solution-oriented, and resilient under pressure
Strong communicator able to align diverse teams across geographies and cultures
Collaborative leadership style with high emotional intelligence
Comfortable leading through change and ambiguity
Fluent in English (additional Nordic languages are a plus)
Willingness to travel regularly within the Nordic region and occasionally internationally.
Benefits
Flexible benefits tailored to each country starting the day you do
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks with weekly deals from major travel providers
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