Customer Success Manager ensuring clients effectively use DigitalCheckIn software and remain satisfied. Involves onboarding, support, and continuous process improvements in a dynamic team.
About the role
- Manager of Customer Success driving adoption of Amadeus solutions through team leadership and strategic vision. Empowering customers to realize the full potential of services and ensuring transformational impacts in hospitality.
Responsibilities
- Cultivate a high-performance culture through coaching, mentoring, and professional development
- Design and implement strategic initiatives to accelerate adoption and maximize the value of Amadeus solutions
- Establish clear performance goals and monitor key success metrics including customer satisfaction, product usage, Salesforce engagement, and revenue growth
- Provide guidance and coaching to team members to secure established sales goals for Amadeus Hospitality product lines
- Foster cross-functional collaboration to align efforts and enhance the customer experience
- Provide hands-on support in strategic consultations, renewals, and expansion opportunities
- Guide team members in developing soft skills such as active listening, storytelling, and consultative selling
- Champion change management and lead the team through evolving business landscapes with agility and resilience
- Empower customers to realize the full potential of Amadeus solutions, driving ROI and long-term success
- Support the team in articulating the Amadeus value proposition through impactful presentations and value-based selling
- Promote proactive engagement by understanding customer goals, challenges, and constraints
- Ensure seamless post-sales experiences including implementation, adoption, and ongoing support
- Drive account growth through strategic upselling and renewal planning
- Serve as a senior escalation point for complex customer issues, ensuring timely and effective resolution
- Embed customer feedback into internal processes to foster a customer-centric culture
- Represent Amadeus in high-level client engagements
Requirements
- Bachelor’s degree in a related business field required or equivalent work experience
- Master’s degree in a related business field strongly preferred
- 7+ years of experience in hospitality or travel Account Management, hotel revenue management, eCommerce, marketing, or providing services and solutions to hotels via a SaaS company
- 3+ years of people leadership experience in Customer Success, hotel revenue management, eCommerce, marketing, or SaaS-based hospitality services
- 2+ years of experience managing teams to achieve performance targets
- Proven success in managing customer portfolios involving multiple accounts
- Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
- Revenue Management expertise is advantageous
- Familiarity with Salesforce.com and/or Amadeus Hospitality product suite is a plus
- Fluent in English required, Spanish or French speaking is a plus
Benefits
- Get rewarded with competitive remuneration
- individual and company annual bonus
- vacation and holiday paid time off
- health insurances
- professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- A flexible working model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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