Manager for CRM & Email Platform ensuring health and performance of marketing and editorial email programs at CNN. Overseeing operational excellence and guiding teams in email engagement.
About the role
- Head of Customer Success leading the build of a new customer success function at Corpay. Collaborating across departments to enhance customer experience and ensure satisfaction.
Responsibilities
- Building a new Customer Success team and function
- Setting performance metrics to deliver best in class
- Having a customer first approach focussing on successfully onboarding and then growing enterprise accounts
- Overseeing revenue ideas generation and implementation, responsible for implementing various initiatives to improve revenue performance
- Performing analysis to support business needs and corporate reporting requirements, also responsible for strategic planning & forecasting
- Collaborate with all other departments of the businesses and support strategic initiatives and projects implementation.
Requirements
- Bachelor’s degree is an advantage
- Prior experience building a new customer success function
- Experience within card payments, AP Automation, ERP and / or SaaS
- Some FinTech or Financial Services sector knowledge and experience
- Strong analytical, organizational, and problem-solving skills
- Strong communication skills with the ability to collaborate effectively across departments
- Self-starter with a growth mindset and a willingness to take on new challenges in a fast-paced environment.
Benefits
- Competitive salary
- 25 days annual leave plus public holidays
- Plus a holiday buy back scheme
- Pension scheme
- Health and wellness programs
- Car allowance
- Significant career progression opportunities, with potential to take on a wider leadership role in the future
- Opportunity to join a leading brand in a high growth global business
- Fun culture with company-wide contests and prizes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Werkstudent in Repair Administration & Customer Success at RIEDEL Communications. Responsible for customer repair data entry and communication with clients in German and English.
Member Advocate III supporting healthcare navigation for L.A. Care Health Plan members. Handling complex cases, resolving issues, and facilitating access to services for vulnerable populations in Los Angeles.
Customer Success Manager advocating for employer partners at a venture - backed startup revolutionizing education and career pathways. Driving strategic growth through collaboration and enthusiastic partner engagements.
Junior Client Success Manager at Root focusing on enterprise client engagement and product adoption. Collaborating with various teams to ensure client satisfaction and success while nurturing long - term relationships.
Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
Customer Success Manager driving strategic engagement and measurable ROI for Smart Containers at ORBCOMM. Collaborating cross - functionally to optimize operations for maritime leaders.
Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.