Lead Customer Success Manager acting as a strategic partner for financial institutions in Australia. Driving engagement strategies to unlock value from data and tools across client organizations.
About the role
- Head of Customer Success leading the build of a new customer success function at Corpay. Collaborating across departments to enhance customer experience and ensure satisfaction.
Responsibilities
- Building a new Customer Success team and function
- Setting performance metrics to deliver best in class
- Having a customer first approach focussing on successfully onboarding and then growing enterprise accounts
- Overseeing revenue ideas generation and implementation, responsible for implementing various initiatives to improve revenue performance
- Performing analysis to support business needs and corporate reporting requirements, also responsible for strategic planning & forecasting
- Collaborate with all other departments of the businesses and support strategic initiatives and projects implementation.
Requirements
- Bachelor’s degree is an advantage
- Prior experience building a new customer success function
- Experience within card payments, AP Automation, ERP and / or SaaS
- Some FinTech or Financial Services sector knowledge and experience
- Strong analytical, organizational, and problem-solving skills
- Strong communication skills with the ability to collaborate effectively across departments
- Self-starter with a growth mindset and a willingness to take on new challenges in a fast-paced environment.
Benefits
- Competitive salary
- 25 days annual leave plus public holidays
- Plus a holiday buy back scheme
- Pension scheme
- Health and wellness programs
- Car allowance
- Significant career progression opportunities, with potential to take on a wider leadership role in the future
- Opportunity to join a leading brand in a high growth global business
- Fun culture with company-wide contests and prizes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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