Regional Manager overseeing multi - location ground operations for Worldwide Flight Services. Ensure compliance and customer satisfaction through strategic leadership and coordination with local teams.
About the role
- Care Manager II leading communication among care team members and serving as primary contact for health services. Completing assessments and developing plans of care for Tailored Plan recipients.
Responsibilities
- The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served.
- The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
- Complete comprehensive assessments at enrollment, yearly or at changes in condition.
- Develop Plans of Care derived from the completed assessments.
- Assist individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process.
- Consistently evaluates appropriateness of services and ensures implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
- Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
- Schedule, coordinate and lead team conference calls on behalf of member needs.
- Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
- Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency documentation standards, and Medicaid requirements.
Requirements
- Master’s degree in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience.
- Must be fully or provisionally licensed in the State of North Carolina as a LCSW, LMFT, LCAS, LCMHC, LPA; Or Graduation from a school of nursing and licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active.
- Must be licensed as a Registered Nurse in the State of North Carolina.
- Physical Health experience preferred
- Knowledge of using assessments to develop plans of care.
- Knowledge of Diagnostic and Statistical Manual of Mental Disorders.
- Knowledge of LOC process, SIS for IDD and FASN assessment for TBI.
- Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans.
- Knowledge of and skilled in the use of Motivational Interviewing.
- Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.).
Benefits
- Medical
- Dental
- Vision
- Life
- Long Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility
Job title
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Experience level
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