About the role

Junior Case Manager responsible for customer engagement, managing support cases, and optimizing service processes in a telecommunication company. Supports customers by resolving their technical and service-related queries.

Responsibilities

Obtain and verify customer order details through follow-up with customers and internal teams to generate accurate and prioritized support cases or tickets.
Process & take action on the Supplier and / or Customer Maintenance communications
Work together with a team of Network Engineers towards a common preset goal
Responsible for Network & Data Communication Systems
Customer Excellence (internal/external customer engagement and relationship management):
Should be customer support ordinated candidate, should have very good knowledge of customer service processes.
Good knowledge of ITIL Framework.
To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, integrity and desire to support others.
To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures.
To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel.
Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems and work processes.

At least 5 years of experience in IT/Telecommunications.
Bachelor’s degree in computer engineering/science, Information Technology, Electronics
and Communications Engineering or equivalent
Thorough understanding of Routing and switching, SD-wan and cloud concepts.
Integrity Monitoring and Management, Two-Factor
Good understanding of IT best practices and procedures, like ITIL v3.
Excellent communication skills, very good verbal and written English skills.
Project management skills.
Self-motivated with ability to perform under tight deadlines and high pressure
TCP/IP, Network Configuration Management, VPNs, Information Security Standards and Compliance requirements
Switching technologies with extensive hands-on Cisco & Catalyst Switches.
Extensive hands-on on switching technologies like STP, VLANs, multi-layer switching etc.
Switching infrastructure considerations like QoS and POE etc.
Routing technologies extensive hands-on Cisco and Juniper routers. In depth understanding of OSPF and other routing
Flexibility in working different shift hours

**Beyond the Job**
We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.
EEO (Equal Employments Opportunities) Statement:
Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.