Process Manager coordinating between key users and developers on ERP projects. Responsible for training, consulting, and customizing solutions for successful project delivery.
About the role
- Business Manager role responsible for operational excellence in IOSH's Product Management and Development team. Focused on developing and reporting KPIs and improving processes.
Responsibilities
- Play a central role within our Product Management and Development (PMD) team helping shape how a product function operations
- Drive operational excellence across the team - from performance reporting and KPI tracking, to process improvement, stakeholder coordination and risk management
- Lead the development, tracking and reporting of KPIs and performance metrics
- Produce performance reports that assess team activity, highlight risks and uncover opportunities for improvement
- Manage and maintain the departmental risk register
- Provide timely updates, keep delivery on track and collaborate closely with project and programme teams
Requirements
- Experience of developing, tracking and reporting on KPIs and performance metrics
- Strong ability to translate data into clear, actionable insight for stakeholders
- Proven experience of developing and applying project plans within a structured framework (e.g. PRINCE2 or equivalent)
- Experience of improving processes and driving operational efficiencies
- Experience of working in complex, multi-layered environments, including external partners or third parties
- Experience of risk management or maintaining risk registers
Benefits
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five paid volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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