Process Manager coordinating between key users and developers on ERP projects. Responsible for training, consulting, and customizing solutions for successful project delivery.
About the role
- Overseeing delivery excellence across client portfolios in Argentina. Leading teams and driving strategy to ensure operational health and client satisfaction.
Responsibilities
- Oversees and drives the strategy for delivery excellence
- Manages a significant portfolio of client engagements
- Provides executive-level leadership and mentorship to a team of Managers
- Defines and tracks strategic Delivery and Business value metrics
- Provides effective oversight of delivery work
- Proactively communicates across client relationships
- Builds client relationships and conducts Quarterly Business Reviews
- Delivers presentations and workshops
- Direct the technical definition and architectural design for complex client solutions
- Acts as the primary technical mentor for Team Leads and Senior Engineers
- Intervenes as the top technical expert in projects facing critical challenges
Requirements
- 10+ years of experience in Engineering
- 2+ years managing other managers
- Strong, demonstrated knowledge of the full Software Development Life Cycle (SDLC)
- Proven experience in designing and reviewing complex software architectures
- Expert mastery of at least one modern programming stack (e.g., Node.js/TypeScript, Python/Django/Flask, Java/Spring)
- Solid experience with DevOps practices (CI/CD, IaaC with Terraform/Ansible/CloudFormation)
- Ability to perform and guide in-depth code reviews
- Advanced knowledge of database systems (relational and NoSQL)
- Excellent English communication skills
- Solid proficiency in working with data, analysis, and data visualization
- Experience dealing with KPIs: eSAT, cSAT, Revenue, Headcount, Bench
Benefits
- Professional development
- Mentorship opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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