About the role

  • Manager overseeing apprenticeship Delivery Services operations in the Edmonton Region. Driving modernization and process improvements for high-quality client service at the Government of Alberta.

Responsibilities

  • Lead and oversee apprenticeship Delivery Services operations within the Edmonton Region, ensuring consistent and effective client service.
  • Provide leadership in workforce planning, performance management, budgeting, and financial oversight.
  • Ensure regional operations comply with the Skilled Trades and Apprenticeship Education Act, regulations, policies, and procedures.
  • Support the development and Implementation of provincial strategies, operational plans, and continuous improvement initiatives.
  • Lead staff in modernizing service delivery through strong change management.
  • Analyze trends, performance data, and service outcomes to identify risks, gaps, and improvement opportunities.
  • Build strong working relationships with multiple stakeholder groups to foster bilateral communication and maintain awareness of stakeholder needs and improvement opportunities.
  • Lead, coach, and support staff through change while fostering an inclusive, respectful, and high-performing workplace.
  • Provide strategic advice and recommendations to senior leadership on operations and emerging issues.
  • Provide a productive and safe work environment through the promotion of the GOA OH&S model, staff development and mentorship, and health wellness practices.

Requirements

  • A recognized trade certificate and/or University degree (Business, Adult Education, Management Development Program) plus four years related experience.
  • Significant experience in operations management, service delivery and transformation, or program administration.
  • Demonstrated leadership experience, including supervising teams in a complex, client-focused environment.
  • Excellent communication, problem-solving, and decision-making skills.

Benefits

  • Positive workplace culture and work-life balance
  • Leadership and mentorship programs

Job title

Manager

Job type

Experience level

Mid levelSenior

Salary

CA$99,348 - CA$133,694 per year

Degree requirement

Bachelor's Degree

Location requirements

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