Senior Account Manager handling integrated communication campaigns for international FMCG clients. Leading project management and maintaining client relationships in a hybrid work model.
About the role
- Account Manager building relationships with top tier customers at Airwallex. Driving value through client solutions and ensuring satisfaction within the Canadian market.
Responsibilities
- Serve as the go-to expert on the Airwallex platform, understanding customer needs and tailoring solutions to meet them
- Identify and convert new opportunities within existing accounts, driving increased platform adoption and revenue
- Conduct consultative meetings with senior leaders, showcasing the business value of Airwallex's innovative solutions
- Partner with internal teams to optimize the client experience and maximize platform utilization
- Deeply understand customer needs through various feedback channels, including data analysis, surveys, and QBRs
- Mentor junior team members and provide strategic guidance on key account decisions
Requirements
- At least 3 years of proven success in software sales or account management within the technology or SaaS industry
- Prior experience in API sales or account management and proficiency with Salesforce
- Demonstrated expertise in value-based solution selling and navigating complex sales cycles. Comfortable presenting to and closing deals with C-level executives
- Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile
- A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success
Benefits
- Offers Equity
- Offers Commission
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