Operations Analyst II executing complex transactions for TD Securities. Coordinating key initiatives and analyzing service delivery issues in a hybrid work environment.
About the role
- Operations Specialist ensuring time-critical shipments in Lifesciences sector moving quickly and safely. Playing a key role in patient care and outcomes.
Responsibilities
- You will play a key role in ensuring time-critical shipments in our Lifesciences sector move quickly, safely, and with full transparency.
- Adaptability: The ability to rapidly move from one critical task to another and to shift roles when necessary.
- Attention to detail: Critical logistics is a game of inches. The right decision is not always clear and it is your job to find it.
- Ownership mindset: When you plug in, the shipments you handle are yours.
- Decision making: A flight takes off every minute. Seconds count.
- Positive attitude: Your job is to make the impossible possible.
- Calm under pressure: Moving critical items around the world is not for the faint of heart.
- Customer obsessed: Our customers are obsessed with us because we are obsessed with our customers.
Requirements
- 1-3 years of customer service experience is required
- Experience handling a high volume of inbound and outbound phone calls required
- Must be willing and able to work onsite at our office in Carlsbad, CA
- Open availability strongly preferred
Benefits
- Competitive hourly wage
- High-quality health, vision, and dental care plan options.
- 401K company contribution program.
- Professional training and education reimbursements.
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