Hybrid Complex Claims Director, TPA Oversight

Posted 3 weeks ago

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About the role

  • Complex Claims Director overseeing bodily injury and property damage claims at AIG. Responsibilities include analyzing claims, directing independent adjusters, and resolving coverage issues.

Responsibilities

  • Analyze and process bodily injury and third-party property damage claims
  • Ensure proactive claims handling for prompt and cost-effective resolution
  • Determine need for and direct independent adjusters
  • Identify and evaluate coverage issues and prepare coverage letters
  • Assess liability and resolve claim within established evaluation
  • Maintain diaries and complete tasks within required timeframes
  • Process and pay invoices on time
  • Coordinate vendor referrals for additional investigation
  • Monitor reserve accuracy throughout the life of the claim
  • Communicate with internal business partners including underwriters
  • Partner with TPA Governance and Relationship Management

Requirements

  • 7 plus years of General Liability/Auto claims experience
  • Experience with complex and high exposure General Liability Bodily Injury and Property Damage claims
  • Excellent communication skills (verbal/written) and strong negotiation skills
  • Advanced experience in litigation claims management, including ADR and mediation processes, involving auto/GL exposures
  • Strong technical expertise interpreting insurance contracts
  • In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices
  • Advanced analytical and problem solving skills
  • Demonstrated ability to initiate and champion change initiatives leveraging technology
  • Creativity in resolving challenging business problems

Benefits

  • A range of competitive benefits
  • Total Rewards Program focuses on health, wellbeing, and financial security
  • Opportunities for professional development
  • Bonus eligible according to incentive plan

Job title

Complex Claims Director, TPA Oversight

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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