Director of Maintenance responsible for maintenance operations at Hyundai Translead's new facility in Joliet. Leading multi - disciplinary teams and ensuring equipment reliability and safety standards.
About the role
- Director of Upgrades overseeing Fonteva customer migration and strategic renewal efforts at Togetherwork. Collaborating cross-functionally to enhance revenue and customer retention in a growing SaaS company.
Responsibilities
- Design and execute a structured program to move customers to current versions of Fonteva, including multi-year upgrade offers (minimum three years, five preferred) tied to Payments adoption.
- Build compelling, cost-effective upgrade packages by collaborating with Product, Services, and System Integrators to remove friction and drive adoption.
- Run the deal desk for all Fonteva renewals, ensuring consistency in pricing, terms, upgrade incentives, and strategic alignment.
- Learn and co-present with Account Managers the value of upgrading to current versions and adopting Payments 3.0, articulating financial, operational, and technical benefits.
- Develop and structure a recurring maintenance services offering designed to keep customers current with patches and supported versions, increasing predictable ARR.
- Execute a structured approach to minimizing legacy versions, including fee adjustments, end-of-life policies, and strategic incentives to accelerate upgrades.
- Partner with SIs to enhance migration skills and co-develop financial offers, including potential cost offsets to accelerate upgrade adoption.
- Build and manage structured SI referral programs to increase both Fonteva and broader Nonprofit pipeline.
- Drive measurable increases in contracted ARR through structured upgrade motions and SI-driven referrals.
Requirements
- 3–5+ years of experience in Account Management, Renewals, Revenue Operations, or Strategic Sales roles (5+ preferred).
- Experience structuring complex, multi-year SaaS agreements and renewal negotiations.
- Strong understanding of ARR models, pricing strategy, and contract structuring.
- Proven ability to collaborate cross-functionally across Product, Services, Finance, and Sales teams.
- Experience working with or alongside System Integrators and partner ecosystems.
- Strong executive communication and presentation skills.
- Ability to balance strategic program design with hands-on deal execution.
Benefits
- Medical, dental, and vision insurance options
- 100% employer-paid short- and long-term disability
- Basic Life Insurance
- 401(k) with 100% company match up to 4%
- Flexible paid personal and vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company-paid holidays
- 6 weeks paid parental leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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