Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
BM
Onsite Bilingual Customer Service Agent – Bilingual Customer Service Representative
Posted yesterday
About the role
- Bilingual Customer Service Agent processing alarm signals for Becklar Monitoring. Responding quickly and accurately while ensuring professionalism in stressful situations.
Responsibilities
- Process and respond to alarm signals quickly, accurately, and professionally, even in high-stress situations
- Dispatch appropriate authorities and confirm that help is on the way
- Accurately document all responses to received signals
- Use multiple computer systems efficiently
- Participate in ongoing training for professional development
Requirements
- Bilingual in French and English (spoken and written) required
- 18 years or older, with a high school diploma or equivalent
- Customer service experience (an asset)
- Ability to remain calm and professional under pressure
- Availability to work one weekend day per week or every other weekend, as well as on public holidays
- Ability to attend and successfully complete a paid 2-week training
- Successful criminal background check
- Must reside in Canada and be legally authorized to work there
Benefits
- 2 weeks of paid, hands-on training
- Guaranteed hours and job security
- Opportunities for advancement and career development
- A positive work culture: company parties, team activities, personal development, and more!
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