Senior Implementation Specialist advising clients on SaaS learning platform implementation. Ensuring successful onboarding, adoption and support through direct collaboration with clients and teams.
About the role
- Implementation Consultant helping municipalities modernize processes through cloud technology. Collaborating with clients to configure solutions and deliver training for better public service.
Responsibilities
- Be the friendly face of our software for new clients
- Help municipalities streamline and automate their processes using our platform
- Collaborate with clients to understand their needs and configure solutions that work for them
- Lead training sessions and workshops that empower users to succeed
- Troubleshoot issues and offer creative, people-first solutions
- Travel to customer sites across North America as required
Requirements
- Background in finance, consulting, training, or customer service
- Experience in the public sector is a bonus
- Tech-savvy and passionate about making technology approachable
- Strong communication and interpersonal skills
- Organized and able to juggle multiple priorities in a fast-paced environment
- Proficiency in tools like Salesforce, Jira, or basic scripting is beneficial
Benefits
- Competitive salary
- Benefits and health coverage
- Career growth opportunities
- Mentorship from experienced professionals
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