Hybrid Operations Consultant

at Aflac

• Job title: Operations Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $100,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Columbus, United States

About the role

• Operations Consultant at Aflac overseeing process improvement for business operations and collaborating with teams. Requires project management expertise and strong communication skills in a hybrid work environment.

Responsibilities

• responsible for medium to large-scale business initiatives/projects within Operations; utilizes established process improvement frameworks to consult with and drive process improvement efforts within the Business Unit
• assists management with resolving process inefficiencies via process improvement events
• acts as subject matter expert investigating the needs of the business unit with a focus on improving management routines, operational efficiencies, production workflows
• develops training plans, including the identification of resource needs
• assists the management team with setting goals and objectives as they pertain to training development
• provides coaching to less experienced staff
• works with department to develop and maintains quality controls; assists with department reporting to ensure data integrity

Requirements

• Bachelor's Degree in a related field
• 5 - 6 years of professional job-related work experience in process improvement or project management
• an equivalent combination of education and experience
• demonstrated experience and knowledge of the principles, techniques, and methodology of project management, quality management, and change management
• proficient in process improvement techniques; diagnostic and creative problem-solving skills; excellent analytical, facilitation and negotiation skills
• working knowledge of system development life cycle, business capabilities framework, and business process re-engineering
• strong consultative skill set including problem identification, solution development, and selling the solution to customers
• excellent presentation, oral, and written communications skills
• classroom management skills

Benefits

• medical, dental, and vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO to be used for any reason
• state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)