Operations Consultant at Aflac overseeing process improvement for business operations and collaborating with teams. Requires project management expertise and strong communication skills in a hybrid work environment.
Responsibilities
responsible for medium to large-scale business initiatives/projects within Operations; utilizes established process improvement frameworks to consult with and drive process improvement efforts within the Business Unit
assists management with resolving process inefficiencies via process improvement events
acts as subject matter expert investigating the needs of the business unit with a focus on improving management routines, operational efficiencies, production workflows
develops training plans, including the identification of resource needs
assists the management team with setting goals and objectives as they pertain to training development
provides coaching to less experienced staff
works with department to develop and maintains quality controls; assists with department reporting to ensure data integrity
Requirements
Bachelor's Degree in a related field
5 - 6 years of professional job-related work experience in process improvement or project management
an equivalent combination of education and experience
demonstrated experience and knowledge of the principles, techniques, and methodology of project management, quality management, and change management
proficient in process improvement techniques; diagnostic and creative problem-solving skills; excellent analytical, facilitation and negotiation skills
working knowledge of system development life cycle, business capabilities framework, and business process re-engineering
strong consultative skill set including problem identification, solution development, and selling the solution to customers
excellent presentation, oral, and written communications skills
classroom management skills
Benefits
medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
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