Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Implementation Manager responsible for Aflac's voluntary benefits enrollment strategy and client implementation. Leading projects and ensuring client satisfaction with premium drives.
Responsibilities
- Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction
- Responsible for small to medium cases and less complex enrollments for dental, vision, and voluntary benefits lines of coverage
- Serves as implementation single point of contact for new and existing clients
- Partners with the Sales organization and Brokers to address and resolve implementation issues
- Analyzes and completes reports related to account activity
Requirements
- Bachelor's Degree in a related field
- Five - six years of job-related experience or an equivalent combination of education and experience
- Knowledgeable in processes related to acquisition, implementation, service and billing of clients
- Experience with project/timeline management
- Strong project management skills
- Strong personal computer skills with experience in Windows-based software
- Excellent negotiation, presentation, public speaking, written & verbal communication skills
- Excellent customer facing skills
Benefits
- Health insurance
- 401(k) plans
- Annual bonuses
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- Medical, dental, and vision coverage
- Paid time off (up to 20 days)
- 11 paid holidays
- Flexible spending for healthcare and dependent care
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