Billing Coordinator ensuring accurate billing and supporting finance operations in a dynamic workplace. Join Fora to contribute to a collaborative finance team in London.
About the role
- Billing Coordinator responsible for overseeing group accounts and resolving billing issues at Aflac. Collaborating with internal and external partners for accurate premium management.
Responsibilities
- Oversees group accounts with moderate enrollment, product and billing complexities
- Oversees multiple group accounts and their members, focusing on premium accounting and billing
- Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies
- Manages and reconciles suspense accounts for assigned blocks
- Collaborates with external and internal partners to ensure accurate premium payments and applications
- Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments
- Reports the financial status of group accounts to internal and external partners
- Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicates findings effectively; acts as a liaison with other internal departments as needed
- Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices
- Builds and maintains positive relationships with internal and external clients
- Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
- Performs other duties as assigned
Requirements
- Bachelor's Degree in a related field
- 2 years of job-related work experience in the insurance and/or financial industry
- Outstanding knowledge of payroll account management
- Excellent presentation, negotiation, and customer service abilities
- Strong analytical and problem-solving skills
- Excellent interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac’s clients
- Experience addressing diverse customer needs.
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave and other leaves of absence if eligible
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