Office Manager responsible for managing the SERVPRO office team and overseeing administrative functions. Ensure customer satisfaction while providing training and performance management for the team.
About the role
- Billing Specialist for home and community-based care managing billing cycle across multiple agencies. Involves critical support for reimbursement processes and collaboration with payers in a hybrid work model.
Responsibilities
- Generate and submit claims to insurance companies, government programs, and other payers for services provided to patients.
- Utilize agency management software to accomplish billing tasks efficiently.
- Record and post payments received from insurance companies, patients and other sources to the appropriate patient accounts in the billing system.
- Monitor and follow-up on unpaid claims, rejections/denials, and any outstanding balances to ensure timely collections.
- Research and resolve billing discrepancies or denial to facilitate reimbursement.
- Collaborate with payers to address claim disputes.
- Understanding the processes and requirements related to exchanging health care information with Home Health Agencies, including compliance with regulations and standards.
- Performing regular reconciliation of accounts receivable records with payments received to identify and resolve discrepancies.
- Collaborating with other departments and agencies to resolve billing and payment issues and improve processes.
- Generating reports on billing and AR performance, including key metrics and KPIs.
- Effective communication with team members and management.
- Obtain and maintain an understanding of customers’ objectives and goals.
Requirements
- High school diploma required
- Associate’s or Bachelor’s degree in healthcare administration, finance, or related field preferred
- A minimum of 3+ years of RCM experience in the homecare industry preferred
- Proficient in MS Office and MS Teams
- Strategic and creative mindset
- Excellent written and oral communication skills
- Critical thinker and problem-solver
- Self-starter and team player
Benefits
- competitive health plans
- paid time-off
- company paid holidays
- 401K retirement program with a Company elected match
- other company sponsored programs
Job title
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Experience level
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