Client Project Manager leading standard and complex projects for client satisfaction at NTT DATA. Overseeing project delivery and managing client relationships in a dynamic environment.
About the role
- Analista de Projetos SR optimizing health processes in a philanthropic institution committed to improving Brazilian healthcare. Mapping and analyzing organizational processes, ensuring effective management and innovation.
Responsibilities
- Map, analyze, redesign, and standardize organizational processes (AS IS / TO BE) with an end-to-end perspective, using established BPM (Business Process Management) practices.
- Build and maintain the institutional value chain, identifying primary, support, and governance processes and their interdependencies.
- Model processes using BPMN, flowcharts, and SIPOC, ensuring standardization, clarity, and traceability of information.
- Model, document, and version processes using specialized tools such as Bizagi, Visio, or equivalents.
- Identify and analyze gaps, bottlenecks, waste, operational risks, and critical dependencies across processes.
- Define, monitor, and analyze process performance indicators (KPIs), such as SLA, lead time, productivity, quality, and efficiency.
- Lead workshops, interviews, and validation sessions with business areas to ensure shared understanding and informed decision-making.
- Work integrated with the PMO, supporting medium- and high-complexity projects with a focus on governance, dependency management, and cross-area alignment.
- Support digital transformation, process automation, and innovation initiatives, ensuring operational adherence and sustainability of changes.
- Participate in the governance of new process adoption, monitoring implementation, stabilization, and compliance.
- Produce technical and executive documentation of processes, flows, journeys, and requirements tailored to different audiences.
- Serve as a technical reference in process management, disseminating best practices and promoting a culture of continuous improvement.
Requirements
- Bachelor’s degree in Business Administration, Industrial Engineering, Engineering, Information Systems, or related fields.
- Practical mastery of BPM, BPMN, SIPOC, flowcharts, and process management.
- Proven experience with process modeling tools, especially Bizagi or equivalents.
- Ability to define and analyze performance indicators and conduct gap analyses.
- Experience in complex corporate environments with cross-functional processes and interaction with multiple stakeholders.
Benefits
- Health insurance
- Dental insurance
- Totalpass (wellness platform)
- Transportation voucher
- Food allowance
- Meal voucher
- Quality of Life Program: "Caring for Those Who Care," offering various free services to employees.
- Birthday health check-up
- Psychological support
- Quick massage
- Acupuncture
- Family doctor
- Nutritionist
- Some services are offered to family members at reduced rates.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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