Manager Project Manager driving strategy and executing high priority projects at Capital One. Leading autonomous AI agent transition to scaled production experience for 50 million customers.
About the role
- Community Support Specialist I supporting suppliers with onboarding and resolving technical issues. Handling payments and contributing to process improvements in a global environment.
Responsibilities
- Assists suppliers with onboarding, including addressing minor issues or exceptions within the established framework.
- Troubleshoots technical issues with moderate complexity and collaborates with other team members to ensure resolution.
- Resolves payment-related inquiries that require minor adjustments or coordination with the finance department.
- Compiles user feedback and operational data to identify recurring issues and trends.
- Begins contributing to process improvements by identifying inefficiencies in workflows and suggesting solutions.
- Handles moderately complex cases independently while escalating advanced issues to manager.
Requirements
- Bachelor’s degree in Business Administration, Communication, Management, or related field.
- 2–3 years of experience in a support, onboarding, customer service or community operations role.
- Experience with Zendesk is preferred.
- Strong problem-solving skills and ability to manage moderately complex cases.
- Familiarity with ticketing systems, or intranet platforms is a plus.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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