Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
AU
Hybrid Customer Service Representative
Posted 2 weeks ago
About the role
- Member Advisor assisting customers through various channels while processing transactions and providing card support. Maintaining strong relationships with members in a hybrid work environment.
Responsibilities
- A Member Advisor interacts with our members through the lobby, drive thru and phone channels.
- Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
- Provide education to our members on self-serve options
- Verify endorsements and proper identification on deposit transactions
- Execute wire or ACH transferring of funds
- Instant issue debit, credit, and gift cards
- Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
- Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
- Other duties as assigned
Requirements
- 1+ years of customer service or professional experience working with people and/or cash handling experience required
- Aptitude to work independently as well as part of a team and ability to collaborate with others
- Strong verbal and written communication skills
- Time Management skills and the ability to prioritize workload based on department and member needs
- Flexibility to adapt and succeed in a dynamic environment
- Ability and drive to provide exceptional service to members and employees
- Intermediate computer skills and the ability to navigate between multiple systems with ease
Benefits
- low-cost medical, dental and vision insurance coverage options
- frontloads all sick time hours and a portion of vacation hours for all new employees
- offers a variety of paid leave options
- a monthly wellness benefit
- immediate 401K matching up to 5%
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