Technical Support Analyst responsible for managing and resolving IT support requests. Fostering high customer satisfaction and contributing to efficient IT systems at Precision Drilling.
About the role
- Operational Technical Support Engineer at Aevi in Prague, developing skills in a dynamic Fin Tech environment and delivering support for a critical platform ecosystem.
Responsibilities
- Developing understanding of troubleshooting and triaging of hybrid cloud (AWS) infrastructure
- Shift schedule covering a 24x7 shift pattern comprising of 2 days followed by 2 nights and 4 days off (this pattern falls over weekends and public holidays)
- Providing monitor and alert against critical service architecture
- Invoke the incident management process
- Develop understanding of the interdependencies of the platform
- Develop skills to drive incidents to mitigation
- Collaborate with key stakeholders to help facilitate productivity
- Contribute to documentation evolution
Requirements
- Foundational computer science knowledge
- Willingness to develop an understanding of customer centric decision making
- Awareness of the use case of tools such as GIT, Grafana, Bitbucket, WildFly, Java, Docker, Zabbix, & Newrelic
- Developing relevant practical programming skills (Python, Bash scripting etc)
- Strong communication (verbal and written) skills
- Ability to develop knowledge through workshops, SOPs and runbooks
- Collaborative team ethic
- Payment industry experience, particularly in a client facing remit
- TCP/IP networking knowledge
- SQL / Aurora knowledge
- Android application knowledge
- Linux Administration skills
- English fluency is required, other languages are beneficial
Benefits
- Benefit from our unlimited vacation policy, so you can take a breather whenever you want and need it.
- Explore various growth opportunities and level up your career with us.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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