About the role

  • Business Office Manager overseeing administrative functions in a hospice agency. Managing staff and ensuring compliance while supporting patient needs in the community.

Responsibilities

  • Manage all administrative and organizational functions of a hospice agency office including supervise reception, supply coordinators, and other staff assigned.
  • May be required to supervise assigned personnel including, but not limited to, hiring, firing, conducting regular 1:1s, evaluating, training, mentoring, scheduling and assigning tasks.
  • Ensure that office personnel perform their duties as they pertain to office responsibilities, IDT and billing responsibilities
  • Order and maintain accurate records of medical equipment and supplies.
  • Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Executive Director, Director of Clinical Services and/or Administrator.
  • Responsible for assisting with audits of patient information.
  • Inputs data into computer for billing purposes.
  • Tracks admission, discharge, IDTs, certification and re-certification dates on all patients.
  • Communicate effectively and acts as a liaison with patients, families and staff.
  • Manage various vendor and volunteer relationships associated with business operations.
  • Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Executive Director, Director of Clinical Services and/or Administrator.
  • Maintains confidentiality of patient information.
  • Ensure that medical records are accurate, maintained and kept up to date in accordance with regulations of Medicare and the Policy and Procedure Manual.
  • Ensure billing data is input accurately and in a timely manner.
  • Ensure that medical equipment and supplies are ordered, and accurate records are maintained.
  • Ensure that DARs are gathered and recorded efficiently and in a timely manner.
  • Ensure compliance, completion and submission of mid-month and month-end closings
  • Reconcile accounts payable records with company records as well as resolving billing questions.
  • Create physician invoices and submit for payment.
  • Assist the Executive Director in business contracts, one-time agreements, initiate audits and submission of contracts to the billing office.
  • Must comply with company policies, procedures and processes in addition to Hospice rules and regulations
  • Performs other duties as assigned

Requirements

  • Associates degree in business management or other related field or equivalent work experience.
  • Two years data entry experience.
  • Previous billing and computer experience, preferably in home health or hospice setting;
  • Must have the ability to establish and maintain effective working relationships.
  • Must have the ability to meet the public and staff as a positive, friendly and professional representative of the hospice
  • Strong written and verbal communication skills
  • Must be proficient in Microsoft Office Programs including Word and Excel.
  • Must have the ability to learn new software programs quickly and efficiently
  • Outstanding interpersonal skills with the ability to communicate effectively and the ability to speak before groups with sensitivity and compassion.
  • Demonstrates ability to organize and prioritize workload independently.
  • Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.

Benefits

  • Great culture and team atmosphere
  • Comprehensive benefits effective the first of the month
  • 401(k) retirement plan with a generous company match
  • Generous time off accruals
  • Paid holidays
  • Mileage reimbursement
  • Tuition Reimbursement
  • Employee Referral Program
  • Bonus Eligible
  • Hospice Certification benefit and salary increase
  • Merit Increases
  • Employee Discount Programs

Job title

Hospice Office Manager

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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