Hybrid EVP, Field Operations

at Acumen Fiscal Agent

• Job title: EVP, Field Operations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Mesa, United States

About the role

• EVP of Field Operations leading operational excellence and service quality at Acumen Fiscal Agent. Focused on supporting independence for disabled individuals, veterans, and the elderly through innovative management.

Responsibilities

• Fully functions as a part of the Executive Leadership Team, reporting to the COO
• Creates a customer-centric organization, meeting or exceeding all customer service requirements
• Drives accountability to our Acumen business model standards and expectations, including overseeing measurement and effectiveness across our footprint
• Establishes operational best practices through management of the region teams and collaboration with central operations leaders as subject matter experts
• Ensures that resources are available to meet contractual responsibilities
• Serves an escalation point and key relationship contact for executives of our major payer customers
• Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations
• Provides supervision, coaching, feedback, development and discipline (as necessary) to operations
• Provides timely, accurate and complete reports on the operating condition of the company
• Stays current on Medicaid and Veterans Affairs knowledge
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly

Requirements

• __**QUALIFICATIONS **__
• **MINIMUM QUALIFICATIONS**
• Bachelor’s Degree
• A minimum of 10 years of management experience
• Experience in a senior-level management position
• Innovative thinking and problem-solving skills
• Strong communication and organizational skills
• Ability to work under stressful conditions which may include dealing with difficult people and handling multiple work assignments
• ____
• __**COMMUNICATION SKILLS**__
• Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
• Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
• Ability to maintain confidentiality
• Ability to speak in public, including trainings
• Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully
• __**RESPONSIBILITIES AS A TEAM MEMBER**__
• Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
• Demonstrates excellence in work standards, is tenacious in completing tasks
• Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
• Works well with other team members and departments
• Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
• Requests support from team with ample time to accommodate the support request in order to meet deadlines
• Ensures effectiveness in processes to achieve/seek best practice
• ____
• __**EQUIPMENT NORMALLY USED**__
• Telephone and headset, computer, multiple screens, copier, scanning system, printer
• May use other office equipment as needed
• __**PHYSICAL AND MENTAL DEMANDS**__
• The employee must be able to sit for extended periods of time entering data into multiple systems
• The employee is regularly required to use their fingers, hands, arms, and eyes to input data
• The employee is required to answer the phone as well as respond to team members and internal customers
• The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment
• The employee is frequently required to stand, walk, and talk for an hour or more
• Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
• Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines
• Ground and or Air travel upon demand (up to 25%)

Benefits

• **♥️What's in It for You?**
• **16 paid holidays, including your birthday!** We believe celebrating you is just as important as the work you do.
• Paid Time Off and Paid Sick Time
• Employee Recognition Program
• Employee Assistance Program
• Referral Program, get extra rewards for referring your friends to work with Acumen!
• Paid Parental Leave
• Be a part of a mission driven culture where you can make a real impact
• Medical, Dental & Vision coverage
• 401(k) with company match
• Voluntary benefits, including Pet Insurance
• **💭What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?**
• **Apply today** and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, *together*.