Treasury Management Support Analyst working within Global Payments & Liquidity at Wells Fargo. Involves client support, process improvements, and operational assignments.
About the role
- Technical Support Engineer delivering regional support for Q-SYS products in North America. Offering diagnostic support, maintaining records, and developing training materials.
Responsibilities
- Serve as the Voice of the Customer for Q-SYS North America, offering troubleshooting and diagnostic support for Q-SYS Audio, Video, Control, and Network features, technologies, and applications.
- Provide assistance via phone, email, and chat.
- Deliver best-in-class call-handling and call response times to Q-SYS’s key accounts, ensuring exceptional service delivery.
- Ensure thorough resolution of all issues and maintain accurate records in Q-SYS's CRM system (Salesforce).
- Provide regular project status updates to management and customers, effectively communicating progress and issue resolution as required.
- Improve Q-SYS knowledge by developing Knowledgebase articles as well as training material and programs as required.
- Escalation/Crises management.
- Provide informal technical/functional direction to team members including training and mentoring new hires and frontline support teams as needed.
- Lead Partner management support and other programs as required.
Requirements
- Reside within a commutable distance to Costa Mesa, CA to attend in-office days as scheduled
- Bachelor’s or Diploma in a technical/engineering discipline, or equivalent experience
- Experience in Customer Support or Technical Support - preferably customer facing roles in the AV&C Integration industry with emphasis on installed AV&C systems
- Must be able to utilize critical thinking and problem-solving skills based on training programs / topics provided by Q-SYS and apply the knowledge to perform support duties
- Q-SYS Level I and Level II certification is highly desirable
- AV industry certifications in Dante, CTS, CTS-I, or CTS-D are highly desirable
- An understanding of computer technologies, audio video technologies, audio over IP networking and DSP technology, including Gain Structure, AEC, Dante, and Telephony is a plus
- Experience with Unified Communications systems and third-party control integration (Crestron, Extron, AMX, Microsoft Teams, Zoom, etc.) and SIP/VoIP telephony experience is a plus
- Experience with Salesforce Case Management, Knowledge Base and Atlassian collaborative tools, such as Confluence and Jira is a plus
- Excellent written, verbal, presentation, interpersonal, communication and phone skills
Benefits
- Health care
- Dental coverage
- Vision plans
- 401K benefits
- Commissions/incentive compensation depending on role
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Client Support Analyst assisting relationship managers with client portfolios at Barclays International. Coordinating tasks, managing relationships, and providing insights for portfolio adjustments.
Customer Support Engineer at Scality, passionate about Linux and cloud technologies, guiding customers through technical challenges. Join a global team to protect and access data securely.
Technical Support Engineer focusing on operations within a critical infrastructure team. Maintaining 24/7 operations for international clients in a dynamic environment.
Technician Support IT primarily responsible for maintenance and user support in an industrial setting. Working for an inclusive company focused on creating sustainable jobs for the disadvantaged.
Support Technician for final user equipment at SONDA. Solving incidents and configuring technology services under Sonda's model.
Technical Support Engineer providing support for Optix clients in a hybrid role. Managing technical issues and enhancing user experience with the Optix platform.
Summer Intern providing hands - on technical support in a large international enterprise environment. Opportunity to develop strong customer service and troubleshooting skills.
Technical engineer resolving customer concerns and improving internal tooling at Vercel. Collaborating with teams to drive solutions and enhance user experience.
Senior Product Life Cycle Support Engineer at GE Vernova driving engineering initiatives and managing product - focused programs. Engaging with cross - functional teams to improve effectiveness and coordination in engineering functions.