Lead Strategic Pitch Manager for global law firm delivering effective pitches. Manage lifecycle from strategy to execution, ensuring alignment with firm objectives and continuous improvement.
About the role
- Customer Development Manager focusing on cross-selling opportunities and nurturing client relationships for a legal SaaS company. Collaborating with teams to maximize customer retention and satisfaction.
Responsibilities
- Focus on cross-selling opportunities within our existing customer base
- Leverage strong relationships with current clients to identify additional products
- Nurture long-term client relationships and create tailored sales strategies
- Identify opportunities for upselling and cross-selling additional products
- Build and maintain relationships with key decision-makers within existing accounts
- Develop customized strategies and campaigns to maximize customer value
- Work closely with Account Management, Customer Support, and Marketing teams
- Stay up-to-date with all product offerings to effectively communicate solutions
- Track and manage sales opportunities, providing regular updates
- Ensure customer satisfaction by addressing concerns and providing exceptional service
- Meet or exceed sales goals and KPIs by effectively cross-selling
Requirements
- Exposure to and knowledge of the legal industry (practice management software experience and accounting experience)
- Proven track record of IT/SaaS sales (meeting and exceeding targets)
- Ability to assess customer needs and build strong, trusted relationships at all levels
- Willing to go the extra mile with a strong work ethic; self-directed and resourceful
- Strong technical aptitude and fluency in Actionstep's technology and the industry
- High energy and positive attitude
- Strong presentation skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment with minimal supervision
- Ability to research, identify, qualify, drive and close opportunities
- Able to work autonomously yet contribute effectively as a team player
- Experience using Salesforce CRM
- Formal sales training or certification (e.g., SPIN Selling, Challenger Sales) (desirable)
- Bachelor's degree in Business, Marketing, or a related field (desirable)
Benefits
- Further develop and grow your sales technique with the support and sponsorship of your sales leadership
- Flexible working
- Unlimited leave
- Competitive salary
- Pension contributions
- Private medical, dental and life insurance
- Socials, lunches and team-building events
- Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap
- Relaxed and friendly team who genuinely care about and trust one another
- Fantastic training and development opportunities
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