Senior Technology Manager overseeing Command Center Incident Management at Bank of America. Responsible for operational excellence in detecting and preventing technology incidents.
About the role
- Network Quality Manager ensuring operational excellence across InPost's delivery network. Focusing on performance, quality, and customer experience in a rapidly evolving logistics company.
Responsibilities
- Monitor and improve SLA performance across the network, identifying trends and areas for improvement
- Conduct root cause analysis and implement action plans to enhance operational performance
- Produce clear, data-driven reports to support decision-making and business insights
- Build strong relationships with internal teams including Operations, Commercial, Finance, IT, and PMO
- Partner with depot and regional teams to identify efficiencies and improve processes
- Act as a key point of contact for operational performance and quality-related initiatives
- Lead and support projects focused on improving systems, processes, and customer experience
- Develop best practice guidelines and training materials for operational teams
- Identify opportunities to reduce loss, improve efficiency, and support scalable growth
- Champion a customer-first culture across all operational activities
- Ensure all interactions and processes are aligned to delivering excellent service standards
- Support resolution of operational issues with a proactive and solutions-focused mindset
Requirements
- Experience in operations, quality, or performance management within a fast-paced environment
- Strong analytical skills with the ability to interpret data and drive actionable insights
- Proven ability to manage stakeholders across multiple functions and levels
- Experience working with SLAs, KPIs, and continuous improvement initiatives
- A proactive, solutions-focused mindset with strong organisational skills
- Confidence in leading projects and driving change across operational teams
Benefits
- Build a secure future with a competitive Pension Scheme
- Peace of mind with Life Insurance
- Stay active with our Cycle2Work scheme
- Get the support you need with our Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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