Network Quality Manager ensuring operational excellence across InPost's delivery network. Focusing on performance, quality, and customer experience in a rapidly evolving logistics company.
BA
Onsite Senior Technology Manager – Command Center Incident Management
Posted 21 minutes ago
About the role
- Senior Technology Manager overseeing Command Center Incident Management at Bank of America. Responsible for operational excellence in detecting and preventing technology incidents.
Responsibilities
- Shapes and leads the people, processes, and tools for incident management.
- Develops high-performing incident responders and refines operational processes.
- Coordinates response to high-priority incidents during AMRS shift.
- Works with Senior Executives to communicate technology incident information.
- Leads response and execution of support to ensure minimal disruption.
Requirements
- 5-10+ years of experience running IT Operations, Application Production Support or Technology Command Centers.
- Strong experience in Incident and Major Incident Management.
- 2+ years in a leadership or management role including leading global teams.
- Strong understanding of Infrastructure (Network, Compute, Storage, Virtualization, Database, etc.) and application infrastructure.
- Proficiency with monitoring and alerting systems (e.g., Splunk, Netcool, etc.).
- Familiarity with ITIL principles and Incident and Problem management frameworks.
- Excellent written and verbal communication skills.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Wellness programs
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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