Hybrid Senior Business Analyst

at Accra

• Job title: Senior Business Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: $80,000 - $94,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Minnetonka, United States

About the role

• Senior Business Analyst at Homesura, Inc. focusing on improving IT platforms and enterprise applications in the home care industry.

Responsibilities

• Driving effective collaboration and problem solving between Homesura business teams and enterprise systems, ensuring solutions are well-implemented, sustainable, and support organizational objectives
• Analyzing current workflows to identify gaps, inefficiencies, and identify opportunities for automation or optimization to reduce cost and enhance efficient service delivery
• Leading end-to-end requirements lifecycle, including requirements, documentation, validation, quality testing, and change management
• Proactively coordinating with all parties to ensure their needs are addressed and that all changes are aligned and mutually beneficial
• Facilitating workshops, interviews, and discovery sessions with business partners and user SMEs to result in clearly understood functional/technical specifications
• Creating clear and detailed business requirement documents (BRDs), functional requirements, user stories, and acceptance criteria
• Leading all external partner relationships ensuring timely and effective communication and vendor support
• Ensuring all required enterprise software runs effectively to meet the needs of the organization and be the Subject Matter Expert in software applications
• Conducting feasibility studies of proposed solutions and cost–benefit analyses to guide decision-making
• Creating and providing custom training and support to business teams on applications used to ensure end-users have required skills to effectively use technology
• Creating comprehensive user guides and process documentation to support system understanding and adoption
• Leveraging project management tools to monitor tasks, milestones, and overall progress, reporting updates on schedule and budget to senior management

Requirements

• 4-year bachelor’s degree
• 10+ years of work experience in business operations coupled with experience in maintaining, supporting, and improving IT platforms and enterprise applications
• Experience in home care or social services industry preferred
• Demonstrated ability to lead through influence, solve problems and navigate complex organizations
• Demonstrated interpersonal skills with exceptional organizational, critical thinking, proactive problem-solving, and communication capabilities
• Excellent analytical skills, with the ability to interpret complex data and offer actionable insights
• Experience with data modeling, data analysis, and creating presentations and data representation using tools such as Power BI
• Strong organizational skills and attention to detail, with the capacity to manage multiple projects simultaneously
• Skilled in advanced project management and workflow analysis
• Knowledge and proficiency in applying process improvement methodologies
• Organize, prioritize and maintain a high standard of professional courtesy, flexibility, confidentiality, and discretion
• Must pass a background study with the Minnesota Department of Human Services
• Must be able to work independently and meet deadlines
• Must have excellent professional, ethical and confidential behavior and skills at all times

Benefits

• Work/Life Flexibility
• Professional Development Opportunities
• Generous Paid Time Off options
• Free Mental Health/Wellbeing Program
• Health, Dental, and Vision Insurance for full time employees
• HSA + FSA for full time employees
• Retirement Plan with employer match
• Company Paid Disability & Life Insurance for full time employees