Business Analyst at Benner, a software company facilitating daily management for Brazilian businesses. Proposing technical solutions and ensuring functional requirements are met.
About the role
- Client Services Analyst supporting AccessGenius, ensuring regulatory compliance and client needs. Overseeing projects from concept to launch in a hybrid working environment.
Responsibilities
- Oversee and implement project plans from initial creative design to launch, making sure the application meets client requirements.
- Coordinated the Product Delivery, Application, and Client Services teams under the guidance of the Client Services Manager, ensuring timely delivery and high product quality.
- Coordinate with internal departments to develop content for Medical, Legal, and Regulatory (MLR) submissions, as well as training materials and testing procedures.
- Work with the Client Services Manager to prepare client presentations, meeting summaries, and action items.
- Work closely with clients to handle any modifications to the application's deliverable process.
- Organize meetings with the Product Delivery, Application, Delivery Enablement, and Client Services teams, as well as relevant subject matter experts, when required.
- Work with Client Service Manager to understand “why” and “how” projects are identified, initiated, executed to provide client value and facilitate your learning and career growth.
- Execute final internal Application Testing prior to client verification.
- Remain up to date on all active projects, including general statuses, next steps and future client needs.
- Resolve client inquiries or route to appropriate team for resolution and ensure appropriate client communication to close the issues.
- Apply a systematic method to analyze and resolve problems; lead issue resolution and implement solutions.
Requirements
- Bachelor’s degree in Health Care or Business
- 2-5 years of experience in Pharmaceuticals (ideally working for a Market Access Agency)
- Expertise in Medical, Legal, Regulatory (MLR) review systems and approval processes
- Working knowledge of pharmaceutical marketplace, brands, and data inputs
- Working knowledge of Market Access
- Project Management Software, Figma or other design software
Benefits
- Health insurance
- Retirement savings benefits
- Life insurance
- Disability benefits
- Parental leave
- Paid time off for sick leave and vacation
- Discretionary annual bonus
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