Responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers
Assist with maintenance support, repairs and/or modifications using a variety of hand tools and test equipment
Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
Complete appropriate written documentation and feedback for onsite service and installations
Demonstrate great customer service skills and serve as customer contact on technical issues
Deliver technical solutions to customers with a high degree of professionalism
Identify technical and logistical problems and help determine solutions
Provide formal/informal training of customer personnel
Exhibit mature, independent judgment and communicate effectively
Ability to work independently at customer locations
Punctuality and attendance are considered essential functions because the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer’s scheduling
Maintain and adhere to the customer’s on-site scheduling requirements, including working variable shifts and up to 12-hour shifts while traveling to customer sites to perform necessary testing
Support, communicate, reinforce, and defend the mission, values and culture of the organization
Requirements
High school diploma or GED
Level will be based on years of relevant experience and knowledge
Must have an understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required
Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support
Must have or be eligible to obtain U.S. passport
Must have valid driver’s license to obtain a rental car
Must be able to obtain and retain a company-sponsored credit card for use while on business travel
U.S. Citizenship is required
This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment
Good communications skills (written and verbal)
Demonstrated teambuilding and leadership skills for senior level positions
Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful
Benefits
medical, dental, and vision coverage
company contribution to a health savings account
telemedicine
life and disability insurance
legal insurance
401(k) savings plan
wellness programs focusing on physical, emotional, and financial well-being
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