Onsite Field Service Technician

Posted 2 days ago

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About the role

  • Responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers
  • Assist with maintenance support, repairs and/or modifications using a variety of hand tools and test equipment
  • Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
  • Complete appropriate written documentation and feedback for onsite service and installations
  • Demonstrate great customer service skills and serve as customer contact on technical issues
  • Deliver technical solutions to customers with a high degree of professionalism
  • Identify technical and logistical problems and help determine solutions
  • Provide formal/informal training of customer personnel
  • Exhibit mature, independent judgment and communicate effectively
  • Ability to work independently at customer locations
  • Punctuality and attendance are considered essential functions because the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer’s scheduling
  • Maintain and adhere to the customer’s on-site scheduling requirements, including working variable shifts and up to 12-hour shifts while traveling to customer sites to perform necessary testing
  • Support, communicate, reinforce, and defend the mission, values and culture of the organization

Requirements

  • High school diploma or GED
  • Level will be based on years of relevant experience and knowledge
  • Must have an understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
  • Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required
  • Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
  • Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support
  • Must have or be eligible to obtain U.S. passport
  • Must have valid driver’s license to obtain a rental car
  • Must be able to obtain and retain a company-sponsored credit card for use while on business travel
  • U.S. Citizenship is required
  • This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment
  • Good communications skills (written and verbal)
  • Demonstrated teambuilding and leadership skills for senior level positions
  • Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful

Benefits

  • medical, dental, and vision coverage
  • company contribution to a health savings account
  • telemedicine
  • life and disability insurance
  • legal insurance
  • 401(k) savings plan
  • wellness programs focusing on physical, emotional, and financial well-being
  • flexible work schedules with 9/80 program
  • competitive vacation
  • health/emergency leave
  • paid parental leave
  • community service hours

Job title

Field Service Technician

Job type

Experience level

Mid levelSenior

Salary

$37,755 - $69,096 per year

Degree requirement

High School Diploma

Location requirements

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